_Shipping Policy Vibram golf discs ship from Massachusetts. All orders typically ship the next business day via UPS Ground or USPS - whichever we deem to be most cost effective - excluding holiday periods where shipping may be delayed by uncontrollable factors. UPS does not ship on Saturday, Sunday or Holidays. We do not offer an option for method of shipment, all shipped orders will be trackable.
___Warranty Policy Vibram USA will replace any item determined, at its sole discretion, to be defective within 90 days of the original date of purchase. Our 90 day warranty is only valid when the defective item is accompanied by a proof of purchase from an Authorized Vibram Disc Golf Dealer.
If your Vibram golf disc is found to have a material or manufacturing flaw, Vibram USA will replace your disc with a new disc of the item returned. While we are able to provide replacements in alternate weights, we are not able to replace defective items with a different model than the item returned. Please note that our warranty does not cover damage caused by misuse, user error, or excessive wear and tear. Any modifications or alterations made to the design of the disc will void your warranty.
All discs returned for warranty replacement must be accompanied by a completed copy of our Return Form and a dated receipt or proof of purchase.
If your order was placed on our website:
Your Return Form is located on the back of your packing list and your packing list will serve as your proof of purchase. If you no longer have your packing list and Return Form you may contact us to obtain another copy.
If your disc was purchased from another website or retail location:
Warranty claims will only be accepted for items purchased from one of our authorized retailers and must be accompanied by a receipt or proof of purchase. If your disc was not purchased from our website, we are not able to accept returns for size, fit, or style reasons. Please contact us to obtain a copy of our Return Form.
Warranty claims will not be processed without a Return Form and proof of purchase. All warranty replacement orders ship for free via UPS Ground (addresses within the continental US) or USPS Priority Mail (APOs, FPOS, PO boxes, Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands, and Canada). We do not ship to locations outside of the US or Canada.
Warranty replacements orders, once processed, may not be exchanged or returned for a refund. Vibram USA reserves the right to deny any warranty claim.
Returning Your Order - Placed on www.vibramdiscgolf.com If we’ve made an error in processing your order, please call us at (978) 318-0000 prior to making a return.
Vibram USA will accept returns of discs purchased on our website within 90 days of the original date purchase. Items returned for refund or exchange must be in new and resellable condition with all original packaging and brochures intact. No refunds on discounted items.
We are able to process model and weight exchanges for 90 days after the date of purchase. If you would like to exchange for a different model, we will charge any difference in price between the item you are returning and the item you are requesting to the card that was used to make your original purchase. We are only able to process exchanges for items currently available for sale on our website. If an item is labeled as “available only from authorized retailers” on our website, it is not an exchange option at this time. Items returned for exchange must be in new and resellable condition.
All exchange orders ship for free via UPS Ground (addresses within the continental US) or USPS Priority Mail (APOs, FPOs, PO boxes, Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands, and Canada). We do not ship to locations outside of the US/US territories or Canada.
If you are returning your purchase for a refund, your refund will be issued in the same form of payment used to place your order. Shipping charges are not refundable. Refunds for credit card purchases may only be issued for 90 days after the date of purchase. Items returned for refund after 90 days will be denied or issued a store credit at Vibram USA’s discretion. Items returned for refund must be in new and resellable condition. No refunds on discounted items.
Making a Return
A Return Form is included on the back of your packing list. To make a return, please complete this form and ship your disc to the warehouse address provided. If you no longer have your packing list, please contact us to obtain another copy of our Return Form.
Shipping Your Return
Return shipping costs for non-warranty issues are your responsibility. We recommend that you use a shipping service that provides tracking information and insurance (such as Fedex or UPS Ground or USPS Priority Mail with delivery confirmation) as we are not responsible for returns lost in transit.
After You’ve Sent Your Return
Once your disc is delivered to our warehouse, please allow between 7 and 10 business days from the date of delivery for inspection and processing of your refund or exchange. Once this is completed, we’ll send an e-mail to the e-mail address you provided on your return form notifying you that your return has been processed.
Our postal address is
Damon Mill Square, Suite H 3
Concord Ma, 01742
We can be reached via e-mail at email@example.com
or you can reach us by telephone at 978-318-0000
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.
We collect the e-mail addresses of those who sign up for our email list, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, payment information (e.g., credit card number and billing address).
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, shared with other reputable organizations to help them contact consumers for marketing purposes, used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.
Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them , a description of information that we maintain about them.
Consumers can have this information corrected by sending us e-mail at the above address.
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site and When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server .
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.